In the newsgroup someone posted in a post similar to this: My program crashed.  Any ideas of a fix?  Okay one can not really begin a diagnoses with that.  The people in the managed newsgroups are not mind readers and can’t conjure up what application you installed, what change you made, how long it hasn’t been working, when it was last working or any sort of reasonable beginnings of troubleshooting. Remember to make sure you explain what you were doing when it broke, when it last worked, what did you change since then.  And don’t forget that antivirus can update on you as well. But here’s some tips for gathering the information to make a good diagnoses.