Hello all. I thought I would pass on information regarding a scanning issue I was having with one of the XP workstations in my W2K3 domain. I had followed all of the suggestions found on this page to no avail – everything was set properly. WMI Diag completed showing no errors. I was at a loss. I then tried this from the SW computer: wmic /user:USER_NAME /password:USER_PASSWORD /node:IPADDRESS systemenclosure get serialnumber
and received this error: 0×800706BA RPC Server is unavailable.
I put this information into a Google search and came up with this MS KB article: http://support.microsoft.com/kb/935677 I requested the hotfix, installed it and rescanned the device from SW and Voila!, the device scans successfully.
Hope this helps others out there who are having scanning issues!
Also, on one other XP workstation that was not scanning, I ran WMI Diag and found that these two DLL’s:
OLE32.DLL
OLEAUT32.DLL
were not registered properly. Once I registered them, scanning was successful.
Again, hope this helps. SW Support, if not already known, you may want to add this to your support database as a possible solution. My apologies if it is already there – I guess I just did not find it!

Thanks!
-John jterribili — Questions and Answers — Reply

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Possible solution for workstation not being scanned

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