Malke wrote:

> This is a known issue with Zone Alarm and the KB951748 update. Workaround
> until Zone Alarm gets their act together with a fix:

Update - Here’s a workaround from one of the users (”Oldsod”) on the ZA
forums:
*****
If the windows update changed the usual needed files for
networking/internet, then the ZA will not see the changes and continue to
use the previously known files and ignore the newer files. Even though the
file names and locations are still the same from before, now the file size
and checksums no longer match.

To solve this, just reset the ZA database and the ZA will be “fresh” as when
it was first installed:

# Boot your computer into the Safe Mode
# Navigate to the c:\windows\internet logs folder
# Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the
folder
# Clean the Recycle Bin
# Reboot into the normal mode
# ZA will be just like new with no previous settings or data

Once this is finished, reboot back into the normal mode and in the new
network found windows, set the new network to Trusted.
Then do this to ensure the ZA is setup properly:

Make sure your DNS and DHCP server IP’s are in your Firewall’s Trusted zone.
Finding DNS and DCHP servers, etc

1. Go to Run and type in command and hit ‘ok’, and in the command then type
in ipconfig /all then press the enter key. In the returned data list will
be a line DNS and DHCP Servers with the IP address(s) listed out to the
side. Make sure there is a space between the ipconfig and the /all, and the
font is the same (no capitals).
2. In ZA on your machine on the Firewall, open the Zones tab, click Add and
then select IP Address. Make sure the Zone is set to Trusted. Add the DNS
IP(s) .
3. Click OK and Apply. Then do the same for the DHCP server.
4. The localhost (127.0.0.1) must be listed as Trusted.
5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm’s
Program’s list must have server rights for the Trusted Zone.
Plus it must have both Trusted and Internet Access.
*****

Or you could uninstall Zone Alarm and use something better since ZA has
gotten quite bloated and invasive over the years, regularly causing issues.
The Windows Firewall built into XP and Vista is adequate for most people.

Malke
–
MS-MVP
Elephant Boy Computers - Don’t Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

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zone alarm

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