sometimes when you install or hard reset your new device the drivers don’t completely install, there are two fixes, one is to go into “remove windows programs” and uninstall windows mobile device center, then attach your device and let windows update reinstall the program, it’s better to do it through windows update then manually but you can try either way for expedience the easiest method, try this first is through device manager with the unit connected paste “devmgmt.msc” into run, that’s gonna launch the Device Manager window

try to check if you have any windows update pending.. if so do it.

chipsets 7150, 9400, 9300.

The correct driver should be at the following URL [link] If HP’s installer is any good, it “should” install the correct driver without a major hassle. Basically, you may end up using the device manager from administrator to