When requesting help in a newsgroup or a forum, please state your full Windows version, edition and service pack level, and perhaps what other antivirus or antimalware software you may have installed.

When requesting help in a newsgroup or a forum, please state your full Windows version, edition and service pack level, and perhaps what other antivirus or antimalware software you may have installed. Security suite and firewall -=- First – ensure you do not have “Vundo”.

And your full Office version (e.g., Office 2003 SP3; Office 2007 SP1) would be…?